For Stay Tofino’s COVID-19 Protocols, please scroll down to the bottom of the page.
By making a reservation with StayTofino or StayUcluelet, you are acknowledging that you have read, and understood the terms and conditions below.
BEFORE YOUR STAY
Payment
Stay Tofino accepts Visa and Mastercard on its website.
A 50% deposit is due at the time of booking, with the remaining 50% due 30 days before arrival. Reservations made within 30 days of arrival will be charged 100% at time of booking.
For bookings made via VRBO or Air BNB’s websites, please refer to their payment and refund policy, as it may be slightly different than what is posted here.
Check-in / Check-out
Check-in is after 4:00 pm. Check-out is before 11am. Due to a tight cleaning schedule, checkout times will be strictly enforced. You MUST contact us if you need to make alternate arrangements.
Cancellations
Stay Tofino operates on a 30-day cancellation policy. Reservations cancelled with more than 30 days notice will have their deposit refunded, less a $50.00 cancellation fee and the non refundable $21 Booking Processing Fee. If you cancel with less than 30 days notice the entire cost of the rental will be forfeited. Early departure does not warrant any refund of fees paid.
For bookings made via VRBO or Air BNB’s websites, please refer to their payment and refund policy, as it may be slightly different than what is posted here.
Pets
Dogs are allowed at certain Stay Tofino properties with a $40 pet fee (plus taxes). Sorry, no cats. Please confirm that your requested property allows dogs BEFORE you reserve. If you bring a dog into a property that does not allow dogs, or bring a dog without first advising Stay Tofino’s management, Stay Tofino reserves the right to cancel your reservation, and the entire cost of the rental will be forfeited.
Guests are responsible for cleaning up after their pets. At no time are pets to be left unattended.
The Pacific Rim National Park and the District of Tofino’s Bylaws require that all dogs be on a leash at all times. This includes all beaches.
Minimum Age
Renters under 25 years of age must have prior approval from Stay Tofino’s management.
Maximum Occupants
Renters arriving with more than the allowed number of guests at their rental property (as listed on the properties listing page) will be asked to find alternate accommodation for the extra people.
Alternately, and at the sole discretion of the Stay Tofino’s management, your reservation will be cancelled and the cost of the entire reservation will be forfeited.
Tofino has very strict bylaws surrounding maximum occupancy and is quick to deliver fines to offending properties.
DURING YOUR STAY
Conduct
The individual making the reservation and paying for the rental shall also be responsible for the conduct of all other persons in the rental, or on the rental property during their stay- whether a member of their party or not.
Children
Many of Stay Tofino’s properties are child friendly, but they are not necessarily child proof. If you are arriving with children, please check for any hazards that may harm your child.
Smoking
All interior spaces of all Stay Tofino’s properties are smoke free. Guests are welcome to smoke outside, but please dispose of cigarette butts properly. A $250 cleaning fee will be charged to your credit card if it’s found that you’ve smoked in your unit.
Parking
You will receive instructions in your confirmation letter about the number of parking spaces available at your rental. Guests arriving with more vehicles than there are parking spots available will be responsible for locating a suitable additional parking space.
Keys
Instructions for key pick-up are different for each property, and will be provided in your confirmation email. There will be a $25 fee for un-returned or lost keys
Quiet Time
Stay Tofino’s properties are located in residential neighborhoods. If you’re looking for a place to party, we suggest you look elsewhere for accommodation.
Quiet time is 10:00pm – 8:00am. Any noise complaints from other guests or neighbours during these hours will, at the sole discretion of Stay Tofino’s management, be charged a $250 Noise fine and/or have their reservation cancelled with no refund.
Kitchen
All Stay Tofino’s properties have kitchens equipped with a fridge, freezer, stove, microwave, toaster, coffee maker, kettle, pots, pans, dishes, cutlery, glassware, etc.
A starter pack of coffee and tea is provided for your first morning. Dish cloths, Paper towels, and dish soap are also provided.
Bathroom
There will be enough bath towels for each guest in the rental, plus a few extras. Do not take the bath towels to the beach. There will be separate beach towels available for your use.
We’ve found it very wasteful to stock our properties with single-use shampoo, conditioner, soap, etc. Please bring your own.
Hot Tubs and Saunas
If you are staying at a rental that has a hot tub or sauna, you agree to abide by the specific posted rules for the hot tub or sauna at that rental.
Hot tubs and saunas will be checked on your arrival day, and your departure day. At the sole discretion of Stay Tofino’s management, if the hot tub needs to be drained, cleaned, and re-filled, you will be charged a $250 Hot Tub Maintenance fee. Your credit card will also be charged for any damage to the hot tub or sauna due to misuse, and/or damaged or missing parts.
BBQs
For properties with a BBQ, please shut off all valves and dials, and ensure that all food residue is scraped and/or burned off after cooking. The BBQ should be left ready for the next guest to use when you depart. Any BBQ requiring extra cleaning will result in a $25 charge being applied to your credit card.
Beach Gear
Please rinse all beach gear outside, especially wetsuits and surfboards.
Garbage and Recycling
Garbage and recycling must be disposed of in the provided bins. Instructions vary for each property, and will be included with your confirmation letter.
At no time is garbage to be left outside. The crows will be into it almost immediately during daylight hours, and bears or racoons could get into it if left overnight.
Weather and Power Outages
No refunds will be given for storms or power outages.
Cleaning
A cleaning fee is charged with each reservation, and is based on the size of your rental. We have actually lowered our nightly rates slightly to allow for the addition of the cleaning fee.
Stay Tofino’s properties are professionally cleaned after each guest, but you are still required to leave your rental in the approximate condition that you found it.
- Return all furniture, appliances, beds, etc., to their original location
- Place all soiled towels in the bathtub. Do not strip beds.
- Clean dishes in the dishwasher or drying rack are acceptable
- Place garbage and recycling in the provided containers
Daily cleaning during your stay is NOT included in the rental rate, but can be arranged for an additional fee of $30/hour, per cleaner, plus tax.
If your rental requires additional cleaning above and beyond the normal time allotted, your credit card will be charged an additional fee of $30/hour, per cleaner, plus tax, for the extra housekeeping required.
AFTER YOU LEAVE
Damage
Upon your departure, your rental will be assessed for any damage and/or missing items. These items include, but are not limited to:
- The property or its contents, beyond normal wear and tear
- Linens, towels, and bedding stained or missing
- Carpet, wood/tile floor stains
- Kitchen counter and appliances
- Interior walls, windows, and window coverings
- Breakage, theft, or any other damage
If any deficiencies have been found, your credit card will be charged to recover the costs.
Lost and Found
Stay Tofino will not be held responsible for any items left behind. We will do our best to contact you and hold the item for 30 days. If requested, items will be returned at your expense.
Limitation of Liability
Stay Tofino acts as a Rental Agent only, as each property is individually owned. Neither Stay Tofino, nor the property owners are responsible for any accidents, injuries or illness that occurs while on the premises. Neither Stay Tofino, nor the property owners are responsible for the loss of personal belongings or valuables of the guest.
By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises by themselves, their children, their pets, or others whom they invite to use the premises, and hereby waive any claims of liability or negligence against Stay Tofino or the property owner for any accidents, injuries or illness that occurs while on the premises or its facilities.
Stay Tofino will endeavour to provide the accommodation as described at the time of reservation, or to provide alternate equivalent accommodation.
There are, however, certain matters that are beyond the control of Stay Tofino’s management. They include, but are not limited to:
- Loss of the accommodation by fire, flood, earthquake, tsunami, or other damage
- Changes of ownership or termination of management services
- Changes in the law, seizure, or other loss of the accommodation property
- Other than issuing a refund, Stay Tofino will assume no responsibility or liability arising out of the accommodation not being available or suitable. Stay Tofino assumes no responsibility or liability for injury, loss, or damage arising out of the use or occupation of the accommodation.
Agreement
By making a reservation with Stay Tofino, you are acknowledging that you have read, and understood the Terms and Conditions above.
Stay Tofino has developed 2 plans to assist our guests and staff in dealing with COVID-19. These plans are based on the guidelines laid out by Worksafe BC.
